What does Deray Custom Homes Membership with RWC mean to you?
Strength
Home warranties issued by RWC are insured by Western Pacific Mutual Insurance Company, A Risk Retention Group (WPMIC). WPMIC specializes in builder home warranties and, in fact, only writes insurance for its builder members. The financial strength of the company (nearly $120 million in surplus equity, as of Dec. 31, 2021) dedicated for new home warranty resolution and builder liability issues means you don’t have to worry about the insurer behind your home warranty going out of business because of either man-made or natural catastrophic losses (hurricanes, oil spills, etc.).
Experience
RWC has been in the new home warranty business since 1981 and has issued warranties on over 3.7 million homes. More importantly for you, we’ve managed the dispute resolution process between the homeowner and the builder on thousands of homes over the years.
Resale Value
Your home is warranted for the duration of the warranty period selected for your home by your builder. If your home is sold during that warranty term, the balance of the warranty transfers automatically to the next homeowner. That transferable home warranty is an excellent marketing tool when you offer your home for sale to prospective buyers.
Expert Second Opinion
Even with a written warranty, Builders and Homeowners don’t always see eye-to-eye. If a dispute arises between you and your builder regarding whether or not something should be considered a defect, the limited warranty document can be a valuable ‘measuring stick’ for evaluating the issues. You benefit from third-party assistance with home warranty issues. The warranty standards included are based on accepted industry practices. The process to get the warranty company involved to mediate your dispute and determine coverage is spelled out in your warranty book.
Protection
When your builder selects an RWC warranty for your new home, you are being given a written and insured commitment that your home will be free from specified defects. Your RWC warranty is independently written and administered apart from your builder. Regardless of what the future may hold for your builder, your home warranty remains in place for the duration of the warranty period. The average cost to repair a major structural failure exceeds $30,000. Having a written and insured warranty in place on your home means that warranted structural components will be repaired without causing you serious financial hardship.
RWC does NOT have an open-door policy when it comes to Membership. Not every Builder is able to attain Membership with them the way Deray Custom Homes has done.
Potential Members are examined for financial stability, customer satisfaction and technical competence.
As an RWC Member, we agree to comply with specific construction standards in order to have our homes warranted by them.
This is our assurance to you that Deray Custom Homes, LLC is committed to standing behind our homes and providing you with peace of mind long after the sale.
What's Covered?
The RWC 10 Year Limited Warranty on your home identifies what is warranted, what is excluded and the duration of the Warranty.
In the first year, the Warranty applies generally to workmanship, materials and selected portions of mechanical systems, including wiring, ductwork and pipes.
For all 10 years, the Warranty includes protection on warranted structural elements in your home, as defined in your Warranty book. The Warranty identifies which parts of a home are warranted, and the criteria for establishing a structural defect.
Your Warranty book spells out who is responsible for warranted repairs, defines basic terms that are important for you to know, and describes the process you will use if you think you have a warranted problem in your home.
Note that the Warranty is “limited” which means you are responsible for maintaining your home, from changing light bulbs to maintaining proper drainage patterns. Areas which are not part of the primary residence, such as driveways, are excluded from your Warranty and some products come with a manufacturer’s warranty.
